Shipping Policy
Shipping Policy – Maison Soléa
Last updated: 10-03-2025
Average Delivery Time
Maison Soléa collaborates with various suppliers who handle direct shipping. This allows us to reduce transportation, storage, and packaging costs, enabling us to offer our products at competitive prices.
1. Order Processing
- Orders are processed and shipped within 1-3 business days, unless stated otherwise.
- Orders placed on Sundays and public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped, including a tracking code, if applicable.
2. Shipping Methods & Delivery Times
Delivery Process for Orders in the Netherlands & Belgium
- Processing time: 1-3 business days
- Estimated delivery time: 7-12 days
📌 Note: Shipping times are indicative and may vary due to unforeseen circumstances such as customs inspections or carrier delays.
3. Shipping Costs
Free Worldwide Shipping
We fully cover the shipping costs, regardless of your location. All products are shipped for free, with no minimum order value required.
4. Lost or Damaged Packages
- If your order is damaged or lost during shipping, please contact us immediately at contact@store-maisonsolea.com
- We will initiate an investigation with the carrier and provide an appropriate solution if necessary.
- Maison Soléa is not responsible for incorrectly delivered packages due to incorrect address details. Please double-check your address when placing your order.
5. Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy on our website.
6. Contact Information
If you have any questions about our shipping policy, feel free to contact us:
📩 Email: contact@store-maisonsolea.com
Maison Soléa – Where Luxury and Style Meet. ✨